This Privacy Policy describes how Media Quest LLC ("we," "us," or "our"), operating under the brand Quest the City, collects, uses, and protects information when you use our websites at questthecity.com and play.questthecity.com and participate in our quests or SMS program.
Information We Collect
Information You Provide
- Name — provided when you submit our contact form.
- Email address — provided when you purchase a pass, join our waitlist, request a lost play link, sign in, submit our contact form, or otherwise contact us.
- Phone number — provided when you submit our contact form, request your quest link via SMS, or choose to participate in an in-game SMS experience.
- Feedback and ratings — optional star ratings, written feedback, and problem reports submitted during or after a quest.
- Booking references — the booking code you enter if you booked through Viator or another booking site.
Information Collected Automatically
- Quest play data — the mission, start and finish timestamps, and quest identifiers, kept with no names attached.
- Waiver acceptance record — when you accept our Release of Liability, Assumption of Risk, and Waiver of Claims and Terms before a quest, we record the wording you agreed to, the date and time, your IP address, the approximate location and network derived from it, and your device and browser details (such as device type and model, operating system, browser, language, time zone, and screen size). We keep this record as evidence of your acceptance.
- Standard web log data — IP address, browser type, referring URLs, and pages visited, collected by our hosting infrastructure.
Payment Information
Payments are processed by Stripe. We never see or store your full card number.
How We Use Your Information
- To keep a record of your acceptance of our Terms and Release of Liability.
- To deliver quest experiences, send your play link and receipt, and issue digital badges.
- To send you transactional messages (e.g., play links, receipts, and sign-in emails).
- To send you Quest the City mission and launch news if you join our waitlist.
- To send you your quest link via SMS if you request it.
- To deliver in-game SMS experiences (e.g., texting you the next clue during an active quest) if you choose to participate.
- To improve the quality of our quests and user experience based on aggregated, anonymized feedback.
- To respond to support requests sent to ops@questthecity.com.
Consent and Collection of Phone Numbers
We collect phone numbers for the purposes of responding to inquiries submitted through our contact form, delivering quest links, and providing in-game SMS experiences.
SMS / Text Message Communications
When you provide your phone number through our contact form or initiate text communication with us, you consent to receive SMS messages from us. These messages are limited to:
- Responses to inquiries you submit through our contact form
- Quest link delivery, if you request your quest link via SMS
- In-game clues and quest communications, if you choose to participate in an in-game SMS experience
We do not use SMS for marketing, promotional, or advertising messages of any kind.
Consent Method
You provide explicit consent to receive SMS messages by:
- Submitting our contact form, which clearly states consent to SMS contact
- Requesting your quest link via SMS
- Initiating text communication with our business number
Opt-Out Rights
You may opt out of SMS messages at any time by:
- Replying STOP to any text message
- Contacting us at ops@questthecity.com
- Using the Contact Us page on our website
To stop receiving SMS messages at any time, reply STOP to any message. For help, reply HELP or contact us at ops@questthecity.com.
Message Frequency: Message frequency varies based on your service needs and inquiries.
Carrier Charges: Message and data rates may apply based on your mobile carrier plan. We are not responsible for carrier charges or delays in message delivery.
We do not send promotional or marketing messages via SMS.
How We Share Your Information
We do not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes.
We may share information only in the following limited circumstances:
- Service providers — trusted vendors who help us operate our platform (e.g., Cloudflare for hosting and data storage, Stripe for payments, SMTP2GO for email delivery, and Twilio for SMS delivery). These providers are contractually bound to use your information only to perform services on our behalf.
- Booking partners — if you booked through Viator or another booking site, that site handles your booking under its own privacy policy.
- Legal compliance — if required by law, court order, or to protect the rights and safety of our users or the public.
Your information is never shared with third parties for their own marketing or promotional use.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, regardless of purpose.
In-Game Photo Features
Certain optional in-game features allow you to capture and submit photos as part of the quest experience. When you choose to use these features, images are reduced in size on your phone and transmitted to third-party AI services (currently Anthropic) for analysis and used solely to generate in-game responses. Images are not stored by Quest the City and are not retained beyond the processing of your request; only the text response is kept. Please don't take close-up photos of strangers' faces.
No Trackers in Play
The quest player at play.questthecity.com loads no ads, analytics, or third-party tracking scripts. Your quest progress is saved on your phone.
Data Retention
We retain your purchase, account, and completion data for as long as needed to provide our service, honor your pass, and meet our legal and accounting obligations. Waiver acceptance records are kept for as long as a claim relating to your participation could be brought. You may request deletion of your account and associated data at any time by emailing ops@questthecity.com, subject to records we must keep for legal purposes.
Security
We use industry-standard security practices, including encrypted connections (HTTPS) and secure hosting, to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Quest the City is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at ops@questthecity.com.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights, email us at ops@questthecity.com.
Changes to This Policy
We may update this Privacy Policy periodically. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: ops@questthecity.com
- Company: Media Quest LLC
- Brand: Quest the City