Terms & privacy

Who we are

Quest the City is run by Media Quest LLC. Questions about anything on this page: ops@questthecity.com.

Your mission pass

• A pass is for one mission. It comes as one play link, sent to the email you buy with.
• It covers the number of phones you paid for: $20 for the first phone, $5 for each extra phone. One phone runs a team of about 5.
• Your pass is good for one year from purchase.
• The mission runs in a phone's web browser. No app and no account are needed. Progress is saved on each phone.
• Please keep your link to your group. Don't post it publicly.

Refunds

Full refund within 30 days of purchase, for any reason. Reply to your order email and we'll take care of it.

Viator and other booking sites

If you booked through Viator (or another booking site), that booking follows their terms for payment, cancellations and refunds. A Viator booking runs one phone.

Safety

• You play at your own risk. You're responsible for your own safety and your group's.
• Stay on public sidewalks and paths, and follow traffic rules and signals when you cross streets.
• Follow posted rules and the directions of security and park staff. Stay out of buildings unless they're open to the public.
• Adults supervise any minors in their group.
• Treat memorials with respect: nothing to climb or touch.
• Sites can change or close. If a stop is closed, skip ahead.

Privacy

• Email. When you buy, we use your email to send your play link and receipt and to help with your order. If you join the waitlist, we use it only for Quest the City mission and launch news. We don't sell or share emails.
• Payment. Payments go through Stripe. We never see your card number.
• Photos. Photo bonuses are optional. Photos are shrunk on your phone, sent for AI analysis, and discarded. Only the text reply is kept. Please don't take close-up photos of strangers' faces.
• Play data. We keep simple play records (which mission, start and finish, ratings and problem reports) with no names attached, to improve missions.
• No trackers in play. The player at play.questthecity.com loads no ads, analytics or third-party scripts.

Changes

If these terms change, we'll update this page and the date at the top. The terms in place when you bought apply to your pass.